Store Policy
Customer Care
Welcome to Roast Heaven, where our passion for coffee meets our commitment to exceptional customer service. We believe that every cup of coffee should be a delightful experience, and we’re here to ensure that your journey with us is nothing short of extraordinary.
About Us
At Roast Heaven, we are dedicated to sourcing the finest coffee beans from around the world and roasting them to perfection. Our mission is to bring you the freshest, most flavorful coffee right to your doorstep. We take pride in our meticulous roasting process, which highlights the unique characteristics of each bean, ensuring a rich and satisfying cup every time.
Our Commitment to You
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Quality Assurance: We stand by the quality of our products. If you are not completely satisfied with your purchase, please contact us within 30 days for a full refund or exchange.
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Fast Shipping: We offer fast and reliable shipping options to ensure your coffee arrives fresh and on time.
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Secure Shopping: Your privacy and security are our top priorities. Our website uses the latest encryption technology to protect your personal information.
Privacy & Safety
At Roast Heaven, we value your privacy and are committed to protecting your personal information. This Privacy & Safety policy outlines how we collect, use, store, and protect your data to ensure a secure and trustworthy shopping experience.
How We Use Your Information?
We use your information to:
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Process Orders: To complete your purchase and deliver your coffee to your doorstep.
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Customer Support: To respond to your inquiries and provide assistance.
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Personalization: To tailor our offerings to your preferences and enhance your shopping experience.
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Marketing: To send you updates, promotions, and news about Roast Heaven (you can opt-out at any time). Data Security
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We take your data security seriously and implement the following measures to protect your information:
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Encryption: All sensitive information, such as payment details, is encrypted during transmission using SSL (Secure Socket Layer) technology.
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Access Control: Only authorized personnel have access to your personal information, and they are required to keep it confidential.
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Regular Audits: We conduct regular security audits to ensure our systems are secure and up-to-date.
Wholesale Inquiries
Thank you for your interest in partnering with Roast Heaven! We are excited to offer our premium specialty coffee to businesses looking to provide their customers with an exceptional coffee experience. Whether you own a café, restaurant, office, or retail store, we have a range of wholesale options to suit your needs.
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Why Choose Roast Heaven?
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Quality: Our coffee beans are sourced from the finest growers around the world and roasted to perfection to ensure the highest quality and flavor.
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Variety: We offer a diverse selection of coffee blends and single-origin beans to cater to different tastes and preferences.
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Expertise: With years of experience in the coffee industry, we provide expert advice and support to help you choose the best products for your business.
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Sustainability: We are committed to sustainable practices, ensuring that our coffee is ethically sourced and environmentally friendly.
How to Get Started
To inquire about our wholesale options, please follow these steps:
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Contact Us: Reach out to our wholesale team via email at info@roastheaven.com .
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Tell Us About Your Business: Provide us with some details about your business, including your location, the type of business, and your coffee needs.
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Receive a Custom Quote: Our team will work with you to understand your requirements and provide a custom quote tailored to your needs.
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Place Your Order: Once you’re happy with the quote, place your order and we’ll take care of the rest.
Payment Methods
- Credit / Debit Cards
- PAYPAL
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